We consistently monitor our service to customers and outsource feedback via our marketing partners Listen Up. This has helped us improve our systems and procedures to better meet the demands of our customers and tailor our service to their expectations. This is borne out by the high level of customer satisfaction measured against all aspects of our service including communication, value for money, helpfulness, etc. In addition to measurable results we are also delighted with the positive comments, thanks and testimonials that we receive.
More details on the scope of our survey, results and some customer comments can be found here.