At Rowallan Specialist Surveys we believe our customers are our number one priority and we want to find out what they think about the service we provide.
To help us do this we work with a specialist customer research company called Listen Up to gather feedback from our customers after every job we do. We ask our customers to give their opinion on all aspects of our service, ranging from our communication, to value for money, all the way through to how good the contractors were who carried out any required works.
We do this because we really care about what our customers think and we use Listen Up because they are a completely independent third party who will tell us when we get things right, and when we get things wrong (so we can make it right and do our best to improve) so we can ensure our customers are totally satisfied with our service.
Here are some of the testimonials we gathered from our most recent feedback survey.
Delighted with service - Pointed out I didn't have rising damp which previous firms said would cost £2000 to rectify.
Marion Armour - Owner Occupier, Kilmarnock
I find them extremely good and wouldn’t use anyone else to provide this service for me.
Hugh Mulgrew - Landlord, Ayr
Good. Personal, reliable, prompt service and reasonably priced.
Murray Buchanan - Prospective Purchaser, Coylton
Excellent service. Surveyor was very nice as well as. Very knowledgeable.
Rosemary McCrae - Seller, Maidens
The surveyor had the experience to bring us a speedy and satisfactory solution to quite a difficult problem. We have happily recommended Rowallan to people and who are also very positive about the friendly staff and the results.
Ray Kelly - Owner Occupier, Glasgow
I trust Michael to be honest in an industry often frequented by firms who make mountains out of molehills.
Munro Architects - Architect, Troon
Not having used these services before, the representative from Rowallan was excellent. He provided us with a good report and ensured that we understood the content of the report.
Gillian Topp - Seller, Ayr
Very happy with service and happy to recommend Rowallan Specialist Surveys.
Letts Agree - Letting Agent, Kilmarnock
Efficient and quick response to survey request. Surveyor was friendly, polite and informative.
Marie LeQuelenec - Owner Occupier, Ballantrae
Fantastic service and knowledgeable experienced firm.
Mr Iqbal - Prospective Purchaser, Glasgow